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Knowledge base
Help
Returns
11
Can I return a product bought online to a store?
Can I return multiple orders at once?
Can items on sale be returned/refunded
Have You Received My Return?
How Do I Return An Item?
View all 11
Postage
1
What are your postage costs
Refunds
3
How long will my refund take to process?
I’ve been refunded a different amount than expected?
Where does my refund go?
Faults
3
I’ve received an item with a fault
My Item has been received damaged
My Item has developed a fault
General
5
How do I get in touch?
Is your website secure?
My payment didn’t work?
What payment methods do you accept?
You’ve emailed cancelling my order?
Parcels
2
Are your parcels tracked?
How do I track my order?
Checkout
4
Can I enter multiple discount codes?
How do I enter a discount code?
What if I can’t log in?
Where do I create an account?
Orders
2
Can I change my order?
How do I find my orders?
Account
4
Can I change my account details?
Can I change my newsletter subscription?
Do I need an account to checkout?
How do I change my password?
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